Support & Tickets
For connection, billing, or refund issues, submit a ticket through your account panel. Keep your issue details and follow-up replies together in one place, making it easy to add information and continue troubleshooting.
Account Panel Tickets
Use this option for issues that require checking your account, order, or connection. Sign in to your panel, open the ticket area, and describe the issue. Check the ticket for updates.
Email & Telegram
Email: No support email address is currently listed. For subscription, payment, or refund questions, use the account-panel ticket system so your account and order can be identified.
Telegram: No support Telegram account is currently listed. This page does not offer a direct-message or group link. To share troubleshooting details, add them to your ticket.
Create an account with a username and password—no email address required. If you already have an account, sign in to your panel to get help.
What to Include in Your Ticket
Connection & Client Issues
Include your platform, the route name shown in your client, when the issue occurred, and the exact error message. Say whether it affects all websites or just one service. List what you’ve already tried, such as refreshing your subscription, switching routes, or restarting the client, to avoid repeating troubleshooting steps.
If you attach a screenshot, keep the error message and relevant settings visible, but hide passwords, subscription links, access tokens, and payment details. Never include full credentials in your support request.
Subscriptions, Payments & Refunds
Include the order number shown in your panel, the plan you selected, and the current order status. If the status hasn’t updated after payment, you can also include the payment method and a screenshot of the receipt. Hide any personal information that isn’t relevant to the issue.
VPNCopy offers a 60-day money-back guarantee. To request a refund, explain your request and identify the relevant order in your ticket. See the full terms in the refund policy.
Replies & Follow-Up
Response times vary depending on the issue, the information that needs to be checked, and the status of the investigation. Refer to the reply in your ticket; no fixed response time is promised on this page. Issues involving route checks or payment verification may require more information.
After submitting your ticket, keep the original thread and add any new error messages, screenshots, or results there. When you check for updates, look for requests for more information so support can continue working on the issue.