Refund Policy

Refund Window and Eligibility

You may request a full refund for any reason within 60 days of your first payment. The refund window is based on the account’s first successfully paid order. You do not need to explain why you are stopping the service. Connection experience, device compatibility, or changes to your plans are personal considerations; troubleshooting is not a prerequisite.

Refund requests for monthly subscriptions and data packages use the same ticket entry point and are checked against the relevant payment records. Later renewals, additional data packages, or mid-term upgrades do not restart the refund window measured from the first payment. If your request involves multiple payments, list each order you want reviewed to avoid omissions or duplicate processing.

Monthly subscription data resets each month on the activation date. Data packages remain valid until used and never expire. Data validity and the refund window are separate: the fact that a data package does not expire does not extend the refund window indefinitely.

Verification and Exclusions

Verification covers account ownership, successful payment, whether the request falls within the refund window, and whether the payment has already been refunded. An unsuccessful payment has no refundable amount; a payment that has already been refunded cannot be refunded again. Requests made outside the refund window are not covered by the full-refund policy described on this page.

A normal connection or data already used is not, by itself, grounds to deny a refund requested within the window. This policy sets no separate data-usage percentage threshold. If an order shows depleted data, excess usage, or a metering discrepancy, the order and usage records should be checked; a refund should not be reduced using an undisclosed threshold.

For accounts suspected of violating the Terms of Service, service actions and payment verification must be considered separately. If there is a dispute over payment ownership, a repeated refund request, or inconsistent proof, explain what needs verification in the ticket. Account status alone does not determine the refund outcome.

How to Request a Refund

1. Sign in to the user panel, open the support ticket page, and clearly request a refund. No reason is required.
2. Provide the relevant order number, plan name, payment date and time, amount paid, and payment method. List each order separately if your request involves multiple orders.
3. If the payment cannot be matched to the order, you may provide a transaction ID or proof of payment. Mask any personal information in screenshots that is not needed to verify the order.
4. Check replies and provide any necessary details in the original ticket. The outcome and refund status will also be confirmed there.

An email address is not required to create an account; a username and password are sufficient, so keep your login details safe. Do not send your account password, payment password, private key, or recovery phrase in a ticket. If you cannot sign in, check the available support options on the Contact page first, and do not submit information to an unverified recipient.

Refunds to the Original Payment Method

Refunds are generally returned through the original payment channel to the original payment account. Alipay and WeChat payments should preferably be refunded through the original transaction. If that channel cannot process the refund, explain why in a ticket first and verify payment ownership and available options. Funds will not be sent directly to another unverified account.

USDT transfers use a different reversal process from Alipay and WeChat transactions. If a return transfer needs to be arranged, verify the original transaction record, network, and receiving address through a ticket before proceeding. Do not change the receiving address based only on messages received outside the site. Any network fees or pricing considerations should be explained before processing; this page sets no fee deduction standard, and such matters do not reduce an otherwise eligible full refund.

Refund Status and Processing Results

Submitting a request, completing verification, and receiving the funds are separate stages. Actual arrival time depends on payment-channel processing, account status, or transfer network confirmations, so this page does not promise a standard settlement time. Replies should state the current progress. Once the refund has been sent, you can check the relevant transaction record through the payment channel.

If you receive a refund confirmation but cannot yet see the funds, add the result of your inquiry to the original ticket and ask for the refund record to be checked. If the refund fails or further information is needed, the reason and next steps should be clearly explained. After a refund is completed, subscription, data, and order status are determined by the user panel updates and ticket confirmation.