Privacy Policy

Account and Order Information

VPNCopy does not require an email address to create an account; a username and password are sufficient. An email address is not required for account creation. Please do not include personal information unrelated to the service in your username or support tickets. Account credentials are used to verify your identity, maintain your login session, and confirm your authorization for account actions.

Order records include the selected plan, order amount, payment status, and changes to subscription benefits. They are used to provide the subscription, verify payments, and process upgrades and refunds. Traffic usage and reset status are used for billing and to display remaining benefits, not to infer browsing activity.

When you submit a support ticket, your issue description and any attachments you choose to provide are used to investigate the problem. Please hide passwords, payment account details, and subscription credentials in screenshots. Support staff do not need your account password to understand an issue.

No-Logs Policy and Connection Information

VPNCopy follows a no-logs policy. It does not record which websites users visit or store browsing content or history, and it does not create connection logs that could reconstruct an individual's browsing activity. Accordingly, browsing and connection activity logs of this kind are not retained or stored as account records for future lookup.

Account status, subscription validity, and total traffic usage are operational information needed to provide the service and are distinct from records of browsing destinations. If troubleshooting requires a client error message or diagnostic information, the request should be limited to what is needed for the current issue and should not require a complete browsing history.

The no-logs policy is a commitment about data handling. It does not mean that destination websites, applications in use, or payment channels do not process information within their respective operations.

Usage Statistics and Local Storage

Website usage statistics help us understand page visits, referral channels, and link clicks, so we can assess whether content is clear and site navigation works. These statistics reflect use of the official website; they are not records of off-site activity accessed through a network acceleration connection.

Cookies and browser local storage are used as needed for session recognition, language preferences, and login status. The user panel stores login credentials locally so that subsequent requests can verify your identity. Avoid keeping your login session active on shared devices.

You can use your browser settings to restrict cookies or clear site data. After doing so, you may need to log in again and reselect your preferences. Clearing browser storage does not automatically delete your server-side account, orders, or support tickets.

Third-Party Payments and Information Sharing

The service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment channel, whose verification process and data use are governed by its own rules. VPNCopy uses order identifiers, payment results, and necessary transaction records to verify receipt of payment. You are not required to provide your payment password to customer support.

Payment platforms or public transaction networks may retain their own business records. VPNCopy cannot delete those records on their behalf. When resolving a payment dispute, provide only the information needed to verify the relevant order.

Account information is not shared with unrelated parties except when necessary to provide the service, handle a user request, or comply with applicable law. When responding to a lawful information request, the basis for the request should be verified and the information provided limited to what is necessary.

Data Retention and Deletion Requests

Account information is retained for as long as needed to maintain the account and subscription. Order and refund records are retained as required for transaction verification, dispute handling, and applicable law. Support ticket information is retained for as long as needed to complete the support purpose and handle related disputes. Once the basis for retention ends, information linked to an identifiable account should be deleted or de-identified. No fixed retention period is promised without confirmation.

You can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of account information. Please specify the information involved; account ownership must be verified before the request is processed. Records that must still be retained by law will be restricted to the relevant purpose, and the reason they cannot be deleted immediately will be explained. Deletion may affect future login, subscription management, and order lookup.

Policy Updates and Questions

When this policy is updated, the revised content will be published on this page and the last-updated month at the top will be changed. Important changes to data use or user rights should be explained through an on-site announcement or panel notice; silent changes are not a substitute for necessary notice.

If you have questions about data processing, deletion requests, or account information, visit the customer support page to find the appropriate contact option. Refund terms are described separately in the Refund Policy; this page does not replace the terms of a transaction.